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Just after upgrading to mailtemplate 8.5.2 and then this issue came up with some users.
This only happens in the inbox folder (All documents works correctly).
Ctrl-Alt-F9 did not work, rebuilt the bookmark url did not work.
I asked to remove the cache.ndk but I do not have an answer on it.
Maybe it could be in the Desktop8.ndk (private folder and view settings could be stored here).
Regards,
Peter
Feedback response number WEBB8PKFKE created by ~Lex Bubfooplopetsi on 12/15/2011